Faqs

monday thru friday 10am-6pm,
saturday 10am-4pm, closed on sundays

1540 Altamont Ave, Rotterdam NY, 12303

yes

all walkins are welcome and if you prefer to set up an appointment, we can accommodate your appointment request

you can call us at 5183934620 or through our website using the contact us feature or live chat

We offer a 3 month warranty from manufacturing defects that does not include center stones.

We offer an appraisal on all new purchases upon request.

We offer in-store credit on all returns/exchanges.

All of our shipping is handled by FedEx.

We have in-store pickup available.

We recommend bringing in another ring they wear on the specific finger, or while you're out and about, stopping into any jewelry store and asking them to size your finger.

We will use our finger sizing tool in store to determine your correct finger size.

Comfort fit rings have rounded edges on the inside of the ring, while a regular ring has squared-off edges that can feel sharper.

Stop into our store at your convenience or call to schedule an appointment if that’s more convenient for you.

We can usually adjust watches while you wait in store.

10k, 14k, and 18k are gold stamps that refer to the gold content in a jewelry piece. Ster. or .925 are stamps used for silver jewelry. Plat., PT950, or 950 are stamps associated with platinum. Alternative metals are also available in today’s jewelry market and are stamped accordingly.

The best metal is a personal preference and depends on the type of jewelry piece you are looking for.

There are several options for old jewelry. We can provide an estimate to repair and refurbish a piece, purchase it from you for cash, or remove stones and create a new modern piece of jewelry.

Rhodium plating is an electroplating process that helps make jewelry appear whiter. It also adds a protective, scratch-resistant layer.

Silver reacts with air and naturally tarnishes over time. We recommend regular cleaning and using a silver cleaner such as Tarnex to remove tarnish.

You can clean your jewelry using a jewelry-specific cleaner and a jewelry polishing cloth. You may also bring your jewelry into the store for professional cleaning.

Have your jewelry cleaned and inspected occasionally, and repair items before they become fully broken. We can identify worn parts or needed repairs to help prevent lost stones or further damage.

We carry Romance Bridal, Shefi Jewelry, Alpha Lab Grown Diamonds, Citizen Watch, Imperial Pearl, Simplex Diamond, and ItaliaGem.

Karat refers to the percentage of gold in a piece of jewelry (10k = 41.7% gold, 14k = 58.5% gold, 18k = 75% gold). Carat refers to the weight of a diamond or gemstone.

Yes, we can set your heirloom diamond or gemstone and help guide you to the perfect piece to place it in.

Yes, we can set a diamond or gemstone purchased elsewhere.

The 4 C’s are Cut, Clarity, Color, and Carat.

Third-party certifications help confirm the specifications of the stone being sold and help build trust with your jeweler.

Use a jewelry cleaner purchased from a jeweler, or bring your diamonds to us for professional cleaning while you wait. It usually only takes a minute or two.

Synthetic diamonds and gemstones are created in a laboratory under controlled conditions rather than formed naturally in the ground.

Synthetic diamonds and gemstones are generally more affordable than natural stones, making them a cost-effective option for many customers.

Natural diamonds and gemstones are rarer, often hold their value better, and are valued for their natural origin.

The Kimberley Process is an international certification system established in 2003 to prevent conflict diamonds from entering the legitimate diamond trade.

Conflict-free diamonds are diamonds that are sourced and traded without funding violence or armed conflict.

A gemologist is a specialist trained in the identification, grading, appraisal, and scientific study of diamonds and colored gemstones.

Yes, we provide custom-designed jewelry work entirely in house.

Our designers have over 20 years of experience using the latest CAD (Computer-Aided Design) technology for custom jewelry creation.

CAD offers precision and efficiency with exact measurements for each stone, while hand-carved wax designs are less precise and take longer to create.

Absolutely. We keep you involved throughout the design process to ensure your complete satisfaction.

Yes, we can modify almost any jewelry piece regardless of where it was originally purchased.

Yes, we pay cash for jewelry.

Yes, we pay cash for gold.

No appointment is required. However, if you have a large amount of items to be reviewed, scheduling an appointment is helpful.

No, we do not sell estate jewelry.

Estate jewelry refers to previously owned or used jewelry. The term does not necessarily refer to the age of the piece.

We can authenticate estate jewelry and watches.

Once an order is processed, it cannot be canceled. You may process a return after receiving the item and call us at 1-518-393-4620 to obtain a Return Merchandise Authorization (RMA) code.

Orders with modifications may require additional time to complete, which can slightly delay shipping.

You will receive a notification along with tracking information once your order has shipped.

Delivery time depends on the shipping timeframe selected when you placed your order.

If you contact us before your order has shipped, we may be able to correct the mistake.

Shipping delays are usually weather-related and beyond our control. Fortunately, delays are rare.

A wishlist allows you to save items you are interested in and return later to purchase them.

Create an account on the website and begin adding items to your wishlist.

Yes, once you create an account and add items to your wishlist, you can share it with friends.

You can create an account while adding items to your wishlist or during checkout after adding an item to your cart.

A free account lets you create and share wishlists, track items you are interested in, and receive emails about sales and promotions.

Our Terms and Conditions govern the use of the Regency Jewelers website and purchases made through it. Regency Jewelers reserves the right to modify these terms at any time by posting updates on the website.

You can call us during store hours or use the chat tool on our website for additional assistance.

We accept all major credit cards and debit cards.

Yes, we offer financing through Synchrony Financing.

Yes, we offer Synchrony Financing at checkout for online purchases.